Shipping: All items are made to order and turnaround time is roughly one week, not including weekends or holidays. Packages are shipped from Philadelphia via USPS First Class Mail.
Returns: Because each item is made custom, we do not accept returns, refunds or exchanges. Please read product details carefully before ordering.
With that being said, customer satisfaction is our number one priority. If, by any chance, your item is damaged, please send a message via our contact form. We will handle these issues case by case.